Monthly Archives: August 2010

Experience An Extraordinary Getaway At Atlantis, The Palm This Eid Al Fitr

Dubai, United Arab Emirates – Guests will be spoilt for choice when they enjoy the special offer during Eid at Atlantis, The Palm from only AED1250++ per room, per night which includes a long list of complimentary activities for all ages.  Eid is the perfect opportunity for guests to experience Atlantis for the first time or rediscover one of the world’s most iconic destination resorts.
This year, take the opportunity to enjoy the lavish long lunches available at Kaleidoscope during Eid with friends and family. The buffet will have Arabian favourites such as cold and hot mezzes, pastries, mixed grills and traditional mouth-watering dishes and desserts, coupled with a variety of international delicacies. Priced at AED 165 per adult, children under the age of 12 years enjoy the lunch at a 50% discount.   The little ones will enjoy a supervised kids corner with fun activities like games, face paintings, henna tattoos and a balloon molder to create various balloon shapes!
During this time, Atlantis will bring you ‘Eid Cool Summer Nights’ at Aquaventure, the region’s largest waterpark from 7 pm each evening of Eid, complimentary for all resort guests. Guests will be entertained in a carnival-like atmosphere with Brazilian music, fire breathers, jugglers, stilt walkers, Capoeira performers, magicians and there will be the mercado da noite (night market) and bazaar de artesanato (face painting and crafts) for children as well. Guests will be treated to fireworks displays at 10.30pm and the thrills and spills of Aquaventure stay open throughout the evening.  Adding a new level of extreme excitement to the Eid celebrations, EID COOL SUMMER NIGHTS AT AQUAVENTRE is an ideal adventure for all ages offering entertainment, rides and slides to accommodate every age and adventure level.  Enjoy Eid Cool Summer Nights at Aquaventure from 11-13* September 2010 (*dates may change depending on the moon sightings). AQUAVENTURE at Atlantis is accessible to all visitors to Dubai for full-day visits for a daily fee of AED 200 per adult and AED 165 for guests less than 1.2 metres, complete with a sophisticated 700 metre beach experience. Entry after 3pm is AED 150 per adult and AED 120 for guests less than 1.2 metres. Tickets for the festivities are available in advance by calling +971 4 426 2200 or by visiting the Aquaventure Ticketing Plaza or www.atlantisthepalm.com. Complimentary parking is available.

Slip and slide through the world of AQUAVENTURE, with unlimited complimentary access to the region’s largest water park as a hotel guest.  Awarded 2010’s Middle East‘s Leading Water Park by the World Travel Awards recently, this one-of-a-kind water park brings you thrilling and awe-inspiring water rides and slides and non-stop splashing fun as the signature elements of the 17 hectare AQUAVENTURE. With 18 million litres of fresh water used to power seven thrilling waterslides, a 2.3 kilometre river ride with tidal waves and pools, water rapids and white water chargers, AQUAVENTURE is the ultimate place to be this Eid break.
Discover 65,000 unique marine life in the mysterious underwater world of The Lost Chambers which includes over 20 marine habitats.  Hotel guests are privileged to learn and explore the Lost City of Atlantis with unlimited complimentary access to The Lost Chambers.  Guests travel through mazes of underground tunnels and passageways bringing them into close contact with the advanced inventions of the ancient Atlanteans. Touch tanks filled with starfish and pencil urchins, both found in local Arabian waters, and horse shoe crabs, the spiders of the sea, allow guests to touch, feel, interact and learn about sea life.  Special exhibits are dedicated to different sea creatures, such as the delicate Moon Jellyfish, busy lobster and glittery anchovies – each fascinating to watch and with a story to tell.
Encounter adorable bottlenose dolphins as they let you touch, hug and kiss them when you visit Dolphin Bay. The option of a shallow or deep water dolphin interaction gives swimmers and non-swimmers an opportunity of a lifetime to get up-close and personal with the dolphins! Spanning 4.5 hectares, this state-of-the-art dolphin education and conservation centre boasts an unparalleled facility. As part of the Atlantis EID package, preferential rates are offered at Dolphin Bay. 
At the Atlantis Kid’s Club, kids will have their day of fun-filled activities, adventure and exploration, under supervisory care by trained staff. Kids can test their skills at two ‘rock’ climbing walls or explore their artistic talents when they get an opportunity to produce and act as well as create arts and crafts or even learn the art of cooking and baking, assisted by an experienced culinary team at Atlantis.  The entire resort acts as a playground for kids, including the fish hospital at the marine habitat. With the Atlantis Eid package, kids are treated to a one-day complimentary admission to Kids Club, from 11.00am to 6.00pm, applicable to kids aged from 4 to 11 years.
A first in Dubai, Club Rush offers teens, from age 13 to 17 years, their own sanctuary in a (fully supervised) ‘No Adults’ policy private club. Offering a great opportunity for teens to socialize, they can choose to ‘chill-out’ in the lounge area, watch movies at the club’s cinema, play the latest games and consoles or use the internet facility. Popcorn, hotdogs, fresh juices, punches and non-alcoholic drinks (‘mocktails’) are available for purchase. Parents can buy credit and attribute it to their child’s account so that they have the freedom to spend (as much or as little!) as they wish.  As part of the Eid package, teenagers are treated to a complimentary 1 day admission to Club Rush.
Surround yourself with a serene water ambience, when you indulge yourself at the Atlantis Spa and treat yourself to one of the signature treatments and therapies from around the world, from Spa journeys to body therapies. Our team of highly trained staff offers personalized service giving you an unforgettable experience! During this Eid, guests can pamper themselves with two special spa offers. The Spa Taster treatment at AED 495 consists of a one hour treatment, while the ‘All Day Summer Sizzler’ at AED 395 is a half an hour treatment available for every Monday, Tuesday and Wednesday, where guests can choose two of the six treatments with a 20% discount off on selected Spa merchandise. A complimentary spa gift is given to all customers when they choose one of these treatments.

After a long day of fun-filled activities and adventure, enjoy a culinary journey around the 17 restaurants available at Atlantis, The Palm – from the award-winning Michelin-starred restaurant offerings of Nobu, Ronda Locatelli, Ossiano and Rostang, the French Brasserie to the sumptuous steakhouse Seafire and traditional Arabic restaurant Levantine. Whatever your taste is, Atlantis has the dining experience to suit every occasion. 

One can only fully experience Atlantis, The Palm when they stay overnight and discover the many attractions, exciting activities and the superb dining options. Whatever experience you’re looking for, enjoy a truly memorable Eid at Atlantis, The Palm, Dubai, UAE 

To avoid disappointment, reserve your room early at reservations@atlantisthepalm.com or by calling +971 4 426 1000 and quote ‘Atlantis Special Eid package’ to begin enjoying the EID offer at Atlantis, The Palm. 

¹Please note that the AED 1250 ++ rate is room only, per room, per night and do not include service and authority fees Valid for travel from 11-13* September 2010 (*dates may change depending on the moon sightings)

RCA to start media campaign to help flood victims in Pakistan

Abu Dhabi, Aug 24th, 2010  — On directives from President H.H Sheikh Khalifa bin Zayed Al Nahyan, the Red Crescent Authority (RCA) will launch tomorrow a nationwide campaign to raise funds to help flood victims in Pakistan.

Television and radio channels in the country will participate in the three-day campaign aimed to attract donations to provide relief aid for the flood victims estimated to be over 23 million.

TV channels such as Al-Imarat, Noor Dubai, Sharjah2, Ajman, Dunia al-Fujairah, Ras Al Khaimah and Al Waha will join the massive campaign.

A meeting held today at the National Media Council was attended by the directors of television channels, who discussed a unified mechanism for conducting the campaign, Donations will be received at various branches of the RCA, a number of shopping centres as well as through messages sent from mobile phones and pledges registered via the call centre.

Having Meals in Dubai in daytime during Ramadan

Public Eating and drink is not permited during the month of Ramadan in UAE. If you happen to be in Dubai During Ramadan you need not worry much for there are plenty of restaurants that respectfully open to serve non-Muslims during Ramadan.

Oud Metha to Deira
Bistro Madeleine: Heartwarming French food with great service.
InterContinental, Festival City (04 701 1111). Open daily 6am-11.30pm

Café Arabesque: Luxurious Levantine spot.
Park Hyatt Dubai, Deira (04 317 2222). Open daily 6.30am-midnight
Casa Mia: Classic Italian with a great cellar.
Le Méridien Dubai, Garhoud (04 217 0000). Open daily 12.30pm-3.45pm, 7.30pm-11.30pm
Epicure: Fantastic international café.
Desert Palm, Al Awir Road (04 602 9333). Open daily 7am-10.30pm
Kisaku: Tasty mid-range Japanese food.
Al Khaleej Palace Hotel, Deira (04 223 1000). Open daily 12.30pm-2.45pm, 6.30pm-11pm
Market Café: A lovely deli spot.

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New rules for travels by road to Saudi Arabia, Egypt

Abu Dhabi, 24 Aug. 2010 (WAM) – The Interior Ministry has announced new rules for the people traveling by road to Saudi Arabia and Egypt.

Brigadier Ghaith Hassan Al Zaabi, Director of Traffic Coordination at the Ministry, said today that the Saudi authorities will apply new security measures for the companies operating road transport to the Kingdom.

The new measures require the companies to ensure that each luggage item should have a tag bearing the name of the person it belongs to.

“If an untagged luggage item was found to contain prohibited materials, stern legal measures will be taken (by Saudi authorities) against the bus driver and the operating company,” Al Zaabi said.

Al Zaabi also said that they received a letter from the Ministry of Foreign Affairs informing them that a circular was issued by the Egyptian Customs Department which forbids motorists, other than those permitted, to drive vehicles with temporary entry permit license plates.

“According to the circulars, only the motorist on whose name the permit was issued, is allowed to drive the vehicle with temporary permit. In case of violation, the vehicle will be seized and the permit holder will be banned from getting a temporary permit for two years.”

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Secure Flight Compliance

The Department of Homeland Security (DHS) and the Transportation Security Administration (TSA) require Secure Flight Passenger Data (SFPD) be entered into every reservation made for travel November. 1, 2010, and beyond.

Customers planning to travel by air must provide the following data when making a reservation:

• Name as it appears on Passport
• Date of Birth
• Gender
• Redress Number (where applicable)

It is vital to understand that SFPD is not an optional entry. Without SFPD, customers will not be allowed to travel.

With the possibility of fines up to $27,500 per person and the potential of travel agency debit memos as a result of non-compliance – not to mention customer inconvenience – SFPD must be present in the reservation at the time of ticketing or least 72 hours in advance of flight departure American.  Failure to do so will inhibit ticketing of the reservation beginning September 15, 2010 for travel on and after November 1 2010.

To achieve the programme’s mandate of 100 percent compliance, American is developing a software application that will search its database to look for reservations that DO NOT contain SFPD. When a reservation is found without SFPD, it will be retrieved from the database and sent to an agency queue for the immediate addition of SFPD into the reservation. This “Search and Send” process will occur on a weekly basis.

Also, after consulting with other industry professionals and in response to the many questions we have received about the Secure Flight programme and its implementation, we have complied a list of Frequently Asked Questions (below) to provide some helpful insight into the programme and its functional requirements.

Refer to your GDS provider for help with subscriber formats.

Sabre subscribers only should use the format shown below, which includes middle name (as applicable) and a two-digit year in the date of birth.

4DOCS/DB/DATE OF BIRTH/GENDER/LASTNAME/FIRSTNAME/MIDDLENAME
4DOCS/DB/01JAN41/M/LAST/FIRST/MIDDLE

Please do no confuse SFPD with the format for the Passenger Name field, where the middle name is not required, or the passport data information, which is currently not accepted by American.

More help is available to you at AA.com/SecureFlight and AA.com/Agency. The TSA’s website also is an excellent source of reference at www.tsa.gov/SecureFlight.

Remember, Secure Flight is a mandatory government programme that requires 100 percent compliance from everyone involved in making a flight reservation.

Agency Frequently Asked Questions on Secure Flight Passenger Data (SFPD)

Q1:      What is Secure Flight and what does it do?

A1:     Secure Flight is a behind-the-scenes programme developed by the Department of Homeland Security (DHS)/Transportation Safety Administration (TSA), to enhance the security of domestic and international commercial air travel through the use of improved watch-list matching. It is designed to improve the travel experience for all passengers, including those who have been misidentified in the past

 

Q2:      How does Secure Flight work?

A2:      Secure Flight matches the name, date of birth and gender information for each passenger against government watch lists to:

·         Identify known and suspected terrorists

·         Prevent individuals on the No Fly List from boarding an aircraft

·         Identify individuals on the Selectee List for enhanced screening

·         Facilitate passenger air travel

·         Protect individuals’ privacy

 

Q3:      Why should the customer provide Secure Flight Passenger Data (SFPD) now if it is not required to purchase a ticket?

A3:      In compliance with the TSA mandate the customer is required to provide Secure Flight Passenger Data:

·         For any ticket purchased  on or after September 15, 2010

·         For travel November 1, 2010, or later, regardless of purchase date

 

Q4:      What if the customer booked/purchased a ticket prior to September 15, 2010? Do I need to do anything?

A4:      Yes. Contact the customer to obtain their Secure Flight Passenger Data to update their reservation. The TSA requires SFPD 72 hours prior to departure

 

Q5:    If Passenger’s driver’s license has one name, but the name on the passport is different. Which one should I provide?

A5:     If the   passenger is travelling on an international itinerary, a passport is required. That is the ID they will present to the TSA at the airport security checkpoint. The name should match a valid government–issued identification, In this case, the traveller’s passport. If your passenger is travelling domestic – the name needs to match the ID they present to the TSA at the airport security checkpoint.  If they are going to present a valid drivers license — a valid government issued ID –, the name should match the name as it appears on the drivers license. If they use a passport, the name should match the name as it appears in the passport

 

Q6:    Is the middle name or initial required?

A6:     The Secure Flight Final Rule requires “full name” as it appears on a person’s non-expired government-issued photo ID that they will use when travelling. If the government-issued ID includes a middle name or initial, it is required under the Secure Flight rule, and must be included when booking a reservation.

 

Q7:    Is a title or suffix required when booking a reservation (such as “Mr.”, “Dr.”, “Ms., “Jr.”, “Sr.”, “III”, “IV”) or special characters?

A7:     No.

 

Q8:    Can the customer retrieve their reservation and add Secure Flight Passenger Data.

A8:     Yes. Go to www.aa.com/secureflight for details.

 

Q9:    Where can the customer learn more about the TSA Secure Flight programme?

A9:     For more information, visit www.aa.com/secureflight or www.tsa.gov/decureflight

 

Q10:  If the customer does not want to provide the agency with the Secure Flight Passenger Data (SFPD) for tickets that were issued prior to September 15, 2010 for travel on/after November 01, 2010, what will happen to the reservation?         

A10:   If Secure Flight Data is not in the reservation within 72 hours of departure, passenger check-in will be inhibited and no boarding pass will be issued. The DHS/TSA has advised that a confirmed passenger is considered a ticketed passenger, and further may impose a fine under the Secure Flight mandate.

Q11:  If a reservation is booked within 72 hours of flight departure with Secure Flight Passenger Data (SFPD) in the reservation  and the ticket purchase date is not until the next day will the reservation  be cancelled even though the SFPD is in the reservation?

A11:   Entering Secure Flight Passenger Data will not cancel a reservation. The same ticketing rules that apply today will apply for tickets issued on or after September 15, 2010, for travel on or after November 1, 2010, where the agency can enter SFPD information at the time the reservation is made, but they will still have 24 hours to ticket.

Q12:  How will AA identify flight segments that require SFPD?

A12:   All AA flights require Secure Flight Passenger Data (SFPD) collection.

 

Q13:  Is it possible that the travel agency will be able to issue tickets by override after they have received an error message requesting Secure Flight Passenger Data?

A13:   Agencies will not be able to override the issuance of a ticket after receiving an error response (ERC800 that American Airlines will be sending the issuing source if the data is missing). SFPD must be in the AA reservation to issue a 001 validated ticket.

Q14: Does the name field in the reservation need to match the Secure Flight Passenger Data in the SSR field?

A14:   The name field and/or name on the ticket do not need to match the name used in the SSR DOCS for the SFPD. Even if the passenger’s full name is in their record, that name field will not be transmitted to the TSA. The SFPD name information in the SSR DOCs and DOCO is required to match the name as it appears on the valid government issued ID.  The name in the SSR is the only name transmitted to the TSA. American encourages agencies to update names in the agency profiles to be in sync with the valid government-issued ID.

 

Q15:    If a passenger is on an international itinerary and I’ve entered passport information via the standard DOCS SSR, do we still need to collect SFPD and enter it via a separate DOCS/DB SSR?  

A15:    If you have correctly added passport information into the reservation via a properly formatted SSR DOCS, that data is sufficient and  meets the Secure Flight mandate.  American Airlines submits the portion of that SSR DOCS which contains the SFPD, so it is unnecessary to enter a DOCS/DB.  Remember, when performing a cancel/rebook transaction make sure your PNR shows SSR DOCS as being applied to all segments before you End Transaction.  Some GDS segment-associate their SSRs, and you may need to “re-enter” SFPD when new segments are added to the reservation before you End Transaction.

 

Q16:    If the travel agent receives the error message ERC800, would it be possible for a travel agent to issue tickets by force after they receive the error message requesting the SFPD?

A16:    Agencies will not be able to force the issuance of a ticket after receiving the error message ERC800 (that is the Error Response Code that American Airlines will send the issuing source if the data is missing). SFPD must be in our reservation to issue a 001-validated ticket.

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