{"id":33993,"date":"2020-12-21T13:24:48","date_gmt":"2020-12-21T09:24:48","guid":{"rendered":"https:\/\/blog.dubaicityguide.com\/site\/?p=33993"},"modified":"2020-12-21T13:24:48","modified_gmt":"2020-12-21T09:24:48","slug":"emirates-earns-five-star-rating-from-its-customers","status":"publish","type":"post","link":"https:\/\/blog.dubaicityguide.com\/site\/emirates-earns-five-star-rating-from-its-customers\/","title":{"rendered":"Emirates Earns Five-Star Rating From Its Customers"},"content":{"rendered":"

Emirates has received the APEX 2021 Five Star Global Official Airline RatingTM<\/sup>, based on feedback from passengers that was independently collected by APEX via its partnership with TripIt, and validated and certified by an external auditor to ensure that all ratings were made by genuine travellers who had flown on the airline they were reviewing.<\/p>\n

Adel Al Redha, Emirates\u2019 Chief Operating Officer said: \u201cWe are delighted to receive this recognition from our customers. It reflects all of our efforts to provide our customers with a safe and enjoyable flight experience.<\/p>\n

He added: \u201cIn the past months, Emirates has constantly reviewed and proactively adapted our products and services to comply with regulatory protocols, and we\u2019ve also kept our eye on innovation.\u00a0In line with our strategy and our leaders\u2019 vision, Emirates continues to invest in enhancing our customer proposition and product. In recent months, we\u2019ve brought to market several innovative services to offer our customers even more confidence, comfort and convenience, and seamless travel. These were not simply a response to the pandemic, but also part of our DNA and long-term strategy to earn our customers\u2019 trust and loyalty, and maintain our lead in the industry.<\/p>\n

\u201cWith independently verified passengers serving as the final judges, Emirates continues to set the highest echelon bar of airline experience by winning the APEX Official Airline Ratings\u2122 Global Five Star rating every single year without fail,\u201d\u00a0APEX CEO Dr. Joe Leader stated. \u201cEmirates\u2019 ability to continue to advance the gold standard of customer care, even against the headwinds of a pandemic, demonstrates the airline\u2019s non-stop focus upon positive guest engagement. I have experienced Emirates\u2019 economy, business, and first-class products with heartfelt admiration for every service class backed seamlessly by the Emirates ice in-flight engagement system.\u201d<\/p>\n

Emirates continues to lead the industry in restoring travel confidence. It was the world\u2019s first airline to offer free COVID-19 medical cover for all customers and this was later extended to a full multi-risk insurance cover; and it has modified its services onboard and on the ground to introduce enhanced bio-safety protocols while continuing to offer its signature experiences like the Emirates lounge and onboard Shower Spa.<\/p>\n

Emirates also recently launched its fully-integrated biometrics facilities at Dubai airport, and self-service check-in and bag drop facilities that further reduces contact and eases the customer journey on the ground.<\/p>\n

The airline has so far received 2 new A380 aircraft this year, the most popular aircraft and flying experience amongst Emirates customers. The next Emirates A380 aircraft, fitted with the airline\u2019s first ever premium economy cabin, is scheduled for delivery before end December.<\/p>\n

Emirates has resumed passenger services to nearly 100 destinations. For more information on travel requirements, Emirates\u2019 current network and its comprehensive health and safety measures, visit\u00a0Emirates\u2019 COVID-19 information hub.<\/a><\/p>\n

The APEX Official Airline Ratings\u2122<\/b>\u00a0were created based on neutral, third-party passenger feedback and insights gathered through APEX\u2019s partnership with\u00a0TripIt\u00ae from Concur\u00ae,\u00a0the world\u2019s highest-rated travel-organizing app. Using a five-star scale, nearly one million flights were rated by passengers across more than 600 airlines from around the world. The APEX Official Airline Ratings\u2122 were independently certified by a professional external auditing company.<\/p>\n

\"\" \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Emirates has received the APEX 2021 Five Star Global Official Airline RatingTM, based on feedback from passengers that was independently collected by APEX via its partnership with TripIt, and validated and certified by an external auditor to ensure that all ratings were made by genuine travellers who had flown on the airline they were reviewing. […]<\/p>\n","protected":false},"author":1,"featured_media":33996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-33993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/33993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/comments?post=33993"}],"version-history":[{"count":1,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/33993\/revisions"}],"predecessor-version":[{"id":33997,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/33993\/revisions\/33997"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/media\/33996"}],"wp:attachment":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/media?parent=33993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/categories?post=33993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/tags?post=33993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}