Dubai Electricity and Water Authority (DEWA) has developed an innovative solution that enables its people of determination customers with hearing impairments who use hearing aids or cochlear implants equipped with a T-Coil, to use the telepresence system through video chat screens to communicate seamlessly and efficiently with DEWA\u2019s customer happiness employees.<\/p>\n
The new system improves the quality of sound, which allows easier access for them to information and services.<\/p>\n
Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA\u2019s commitment to providing a positive environment that encourages innovative solutions and new services. This enhances DEWA\u2019s position as a globally leading utility and achieves its vision to become a globally leading sustainable innovative corporation.<\/p>\n
Al Tayer affirmed the importance that DEWA attaches to people of determination and its efforts to develop all its facilities and smart services to meet their requirements. In early 2020, it redesigned all buildings and facilities to be 100 % compliant with Dubai Universal Design Code.<\/p>\n
We provide people of determination with inclusive services with an added value. This is part of DEWA\u2019s strategy to include and empower people of determination. Those services ensure easy access to all DEWA\u2019s services, whether smart services or services at the Customer Happiness Centres. This is in accordance with the National Policy for Empowering People of Determination, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to create an inclusive society that ensures empowerment and a decent life for people of determination and their families. It also supports the \u2018My Community… A City for Everyone\u2019 initiative, launched by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to transform Dubai into a friendly city for people of determination. DEWA has allocated a wide range of comprehensive services and facilities for people of determination at its Customer Happiness Centres; Customer Care Centre, and DEWA\u2019s website and smart app. DEWA also developed services to enable easy access for people of determination, such as the text and video chat service Hayak, and Rammas, DEWA\u2019s virtual employee that uses Artificial Intelligence,” said Al Tayer.<\/p>\n
DEWA provides its new telepresence system at its Customer Happiness Centres. The new service adds to DEWA\u2019s innovative and inclusive services for people of determination, such as \u2018Ashi\u2019r\u2019 service for instant video chat using sign language. Ashi\u2019r enables those with hearing disabilities to directly communicate with the Customer Care employees at DEWA through the smart app around the clock. In 2020, DEWA\u2019s website accessibility for People of Determination was rated 96% according to the standards of Smart Dubai Department, while DEWA\u2019s app received a score of 10\/10. The People of Determination happiness towards DEWA\u2019s services reached 95% in 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"
Dubai Electricity and Water Authority (DEWA) has developed an innovative solution that enables its people of determination customers with hearing impairments who use hearing aids or cochlear implants equipped with a T-Coil, to use the telepresence system through video chat screens to communicate seamlessly and efficiently with DEWA\u2019s customer happiness employees. The new system improves […]<\/p>\n","protected":false},"author":1,"featured_media":37600,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-37599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/37599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/comments?post=37599"}],"version-history":[{"count":1,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/37599\/revisions"}],"predecessor-version":[{"id":37601,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/posts\/37599\/revisions\/37601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/media\/37600"}],"wp:attachment":[{"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/media?parent=37599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/categories?post=37599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.dubaicityguide.com\/site\/wp-json\/wp\/v2\/tags?post=37599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}