Dubai’s Metro and Tram services have achieved an impressive 96 percent score in the International Customer Experience Standard (ICXS) for 2024, a significant improvement from 87.2 percent in 2022 and 92.2 percent in 2023. This milestone reflects the commitment of Roads and Transport Authority’s (RTA) and Keolis-MHI’s, the operator of Dubai Metro and Tram, to […]