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Businesses in the United Arab Emirates have begun to turn to innovative digital solutions to improve efficiency, optimize operations, and empower them to adapt to changing economic conditions quickly. With countless tech options to choose from, it can be challenging to find the perfect one for your business.

One software that has gained a considerable amount of attention is Microsoft Dynamics 365. This comprehensive suite of powerful apps offers organizations an array of functionalities they need to succeed. However, your success depends on more than selecting the right software. Your choice of Microsoft Dynamics 365 partner is one of the most important factors that can make – or break – your company.

If you’re interested in learning the crucial elements you should look at when hiring a Dynamics 365 partner in UAE, you need to keep reading this blog.

Key Aspects to Consider When Searching for a Microsoft Dynamics 365 Partner

1. Expertise

A Microsoft Dynamics 365 Partner organization should have expertise in product knowledge, industry, implementation and customization, data migration, consulting, etc. You should unite with one who has hands-on experience so that you know your business growth is in safe hands.

Remember that a company with Gold Partner status has the highest level of competency. So, if you want to get the best services, you should search for certified Microsoft Gold partners in UAE. A certified gold partner has the expertise and skill to implement and utilize the Microsoft tools you need to optimize your business.

2. Industry Experience

A Microsoft Dynamics 365 Partner with adequate industry experience enables them to understand your business better, identify the gaps in your process, and select the Microsoft Dynamics apps that can help improve operations. Moreover, their in-depth knowledge of industry regulations ensures compliance, minimizing the risk of regulatory issues and penalties in the UAE.

Above all, industry experience translates into more efficient implementations, better quality services, and highly customized solutions. For example, if your organization has offices in different countries, you need to look for a partner who has experience in creating global solutions, managing global rollouts, and multi-country localizations.

3. Portfolio of Successful Clients

A reputable Dynamics 365 partner will proudly display a list of satisfied customers and case studies on their website. After all, it’s an opportunity to showcase their track record of success.

By analyzing their previous customers and the services they provided, you will be able to decide whether the partner you are considering has the capabilities to manage your company. Make sure to reach out to previous clients to gain first-hand feedback about the Microsoft Dynamics 365 partner’s services, customer support, performance, etc.

4. Customization Capabilities

Every business is unique, so the Dynamics 365 solution should cater to the needs of your business. However, in order for it to align with your requirements, the Microsoft Dynamics 365 partner should have extensive knowledge about all of Microsoft’s products and their customization capabilities. More importantly, they should be able to seamlessly integrate apps into the existing system to create a custom solution.

5. Support Services

One of the most important aspects you should consider is the level of support the Dynamics 365 partner is providing. You want to work alongside a company that will always be by your side. After all, an implementation isn’t a one-time event but rather an ongoing process.

Look for a company that offers comprehensive support services, such as training your team, continuous support, troubleshooting issues, maintenance, and post-implementation updates. So, evaluate whether the company’s support services align with the needs of your business.

6. Communication & Transparency

Ideally, you want to develop a long-term relationship with your Microsoft D365 partner. So, everyone must be on the same page from the get-go. Needless to say, effective communication between you and the Dynamics partner can help build a successful partnership and support collaboration. A company that listens to you and provides regular updates before, during, and after the implementation process will generate the outcome you desire.

Similarly, transparency can also build trust. For instance, aspects such as project deadlines, expected outcomes, and pricing structures should be clearly stated in the contract.

7. Scalability

As your business grows, you may need additional features to sustain operations. A lot of these capabilities are available in the Dynamics 365 platform. For instance, CRM tools and predictive analytics are a couple of features that can help future-proof your company and scale up.

So, you want to work with a Dynamics 365 partner that helps design a solution that supports growth. This means the company should have up-to-date information about all the Dynamics 365 features and the latest updates to ensure your IT structure remains current and effective.

8. Security and Data Privacy

You probably have a lot of sensitive business data, such as customer information and financial records. Therefore, you must look for a Microsoft Dynamics 365 partner that prioritizes security and data privacy. This is especially important in the UAE, where strict data protection and privacy regulations, like the UAE Data Protection Law (DPL), are strongly enforced. Failure to comply with these laws and regulations can result in hefty fines and legal consequences.

A reputable Dynamics 365 partner will have a deep understanding of the law and ensure that all their solutions are compliant. Moreover, they can help implement solutions that keep hackers at bay. A company with an innovative strategy that strives to safeguard your company will help you stay ahead of the competition.

Final Thoughts

The right Microsoft Dynamics 365 partner can save time and empower your business to strive in the competitive landscape of the UAE. The points mentioned above are some of the aspects you need to look into before signing any papers. So, make sure to do your due diligence before choosing one. After all, your choice will dictate the success of your company.