Dubai Outsource City (DOC), the region’s only business community for business processes and outsourced services, has announced the 3^rd edition of the Outsourcing Outlook 2019 forum which is a dedicated platform to discuss, discover and share best practice and new technological trends in the industry. This year’s edition of the forum will explore how regional businesses can thrive in an ever-evolving digital landscape by implementing a culture of automation throughout their organisations, in addition to underscoring the value of collaborating with start-ups.

Set to take place on 25 April at the Dubai Knowledge Park Conference Centre, the highlight of this edition will be the launch of the Outsourcing and Shared Services 2019-2023 white paper, published in collaboration with Monitor Deloitte, the multinational strategy consulting practice of Deloitte Consulting. The new report will reveal key insights into the outsourcing industry through a global, regional, and local lens – offering leaders and decision-makers deep insights into the latest challenges and opportunities in the market and highlight what these could mean for the future of business at a time when organisations across the world are embracing disruptive and transformational technologies.

Speaking on the relevance of industry-focused forum and white paper for the regional outsourcing industry, Ammar Al Malik, Managing Director of Dubai Internet City (DIC) and Dubai Outsource City (DOC), said: “Over the last few years, we have witnessed technological progression occur at unprecedented rates – demonstrating the imperative need for businesses to regularly innovate and adapt their operations, in order to stay relevant and keep up with this rapid advancement. Through our upcoming report and sessions during the Outsourcing Outlook 2019, we hope to facilitate meaningful discussions among stakeholders and peers of the local outsourcing industry about how such development and evolution can best be leveraged in order to yield returns, while ensuring that businesses remain future-ready and future-proof.”

Speakers at the event are subject-matter experts and leaders including Emmanuel Durou, Partner and the Technology, Media and Telecommunications Leader for the Middle East at Monitor Deloitte, Jeroen Schlosser, Managing Director Middle East, Equinix, Elizabeth De Freitas, Regional Director, Darktrace, Claus Peter Schründer, Senior Vice President, HR Special Services at Deutsche Telekom AG Services Europe,  Safiyah Ali
Regional Operations Director, Manpower and Edwin Hage, Senior Director HR Shared Services at Jumeirah Group to name a few.

The outsourcing sector is an important pillar of the UAE’s economic diversification and is among the fastest-growing industries in the country, with a compound annual growth rate (CAGR) of 11.2 per cent as reported by the International Data Corporation (IDC) in their ‘UAE Outsourcing Market Outlook 2016-2020’.

Outsourcing Outlook 2019 will convene the entire outsourcing value chain including senior public and private sector representatives, BPO companies, and solution providers to explore strategies that boost innovation and growth through the adoption of new technologies and a value-driven, customer-centric approach.