Ehlan Wa Sehlan Marhaba Ya Habibi

Yes, Live Chat Greeters are venturing into new domains, and the most exciting one of them all is UAE.

For the past 6 years, Live Greeter have been a part of the World Wide Web, contributing its share in the marketing arena, working with the novel concept of live chat support on web sites. Until now, the sites we have been in business with have been based in the West and the East Asia. There has been relatively lesser work from South-East Asia and almost none from the Middle East. We have decided to break this chain. While our experts are studying in detail on the consumer patterns for live chat customer support in the UAE, we are preparing to meet with the working challenges there in full spirit.

Of course, initially there are always issues to take care of, but we are young and still remember our start from a scratch and our progress since then. This is why we are high-spirited about this and keen on taking the world in our stride.

The recent e-market survey on B2C commerce has named UAE as one of the most powerfully emerging e-commerce consumers. Managing B2C commerce is hard enough and people easily go astray, not really bothered with a complicated site or unwanted rates. Not many wait to browse more and search for required deals. If the consumer loyalty cannot be built in the first instance, the question of having a permanent traffic does not arise at all. In order to achieve both, either the site has to be awfully simple-read that as one with least content and information possible, or the site needs to have a vigilant, efficient, present-minded live support.

UAE has a growing market, for everything from electronics to sports equipment to food to luxury items to cars etc. The majority of the internet users lie in the age bracket of 19-30 years. Where mostly this age group can converse in English, a lot may find it difficult browsing through English sites, let alone conversing in English. This is why, if need arises, we will be offering bilingual live chat customer support too. This is a milestone step for us as well as the consumers in UAE.

We take pride in training our Live chat Operators according to the entity they will be marketing. A salesperson is of no use if he does not know his way around the shop. This actually holds true for a web greeter as well.

This is why we deem it important to train out live chat customer support team before placing them on your site; we have experts who conduct these training workshops.

The advantage of B2C commerce is faster and convenient shopping, with instantaneous changes in the prices acceptable and the enhanced buying experience, thanks to the advent of DSL and ADSL. This is what we plan to make UAE’s population aware of.