The session held by the Customers’ Council of the Roads and Transport Authority (RTA) via Twitter under ‘Chat with RTA’ initiative has proved to be popular and interactive, engaging various community segments and nationalities. Over two hours, clients made suggestions and expressed views and ideas about the diverse package of services provided by RTA through the metro and tram, which was the key topic of discussion.

Attendees of the session included Mohammed Obaid Al Mulla, Member of Board of Executive Directors and Chair of Customers Council; and Abdul Mohsen Ibrahim Younes, CEO of RTA’s Rail Agency. A number of directors, managers and concerned employees of RTA were also present together with the competent team of RTA’s Marketing and Corporate Communication Department.

Al Mulla praised the huge and enjoyable interaction of participants in this live chat with RTA and commended their keenness to contribute to the improvement of RTA services and initiatives tailor-made for the happiness of residents, visitors and tourists of Dubai.

“RTA is always keen on bringing happiness to clients and service beneficiaries. It spares no efforts to raise their satisfaction and heed to their  views and expectations with the aim of making public transport, including the metro and tram, a happy, safe and convenient daily experience, thanks to these advanced and accurate transit means,” he said.

“Chat with RTA’ initiative, which is run for the third time is the first of its kind among government entities. It enables direct chat and tweets with the users of RTA services through Twitter, one of the additional channels of communication with the public with the aim of studying their suggestions and feedbacks in a quick and transparent manner.

“RTA will continue holding sessions with clients, through Twitter in a timetable to be announced through Twitter, in view of the success of this experiment for the third time and the positive interaction of all spectrums of the community and nationalities. Most tweeters hailed this transparent approach and the openness of the Council members who responded to various inquiries made. Topics relating to certain services will be selected for discussion via Twitter according the practice of the regular sessions of the Customers Council.